Settings

Manage your profile, company branding and subscription.

Account

Settings

Manage your profile, company branding and subscription.

Notifications

Which channel each kind of alert goes out on, and who receives it.

Channels

Where alerts are delivered

PushIn-app and browser notifications

Included, unmeteredDelivered in-app and to the browser

EmailSent to each recipient's work address

Included, unmeteredFrom info@switchlinkdubai.com

WhatsAppVia the WhatsApp Business API

Charged per message by WhatsAppFrom +971 4 287 4385

What goes where

Each event, its channels and the roles that receive it

Event	Notice	Goes to
Inquiry assignedA new inquiry has landed with a salesperson	—	Management / MD, Sales, Operations
Approval pendingA quotation below the margin floor, or a supplier PO above the delegated authority, waiting on a decision	—	Management / MD, Sales, Purchase, Accounts, Operations
Costing overdueAn inquiry has been with Purchase for longer than the agreed turnaround	—	Management / MD, Sales, Purchase, Operations
Customer PO receivedA purchase order has arrived and needs converting to a sales order	—	Management / MD, Sales, Operations
Quotation expiringA sent quotation approaching the end of its validity with no answer	7 d	Management / MD, Sales, Operations
Supplier lateA confirmed supplier PO past the date the supplier committed to	—	Management / MD, Purchase, Accounts, Operations, Store / Delivery
Shipment delayedAn ETA that has slipped past what was promised, or a consignment held in customs	2 d	Management / MD, Sales, Purchase, Operations, Store / Delivery
Delivery outstandingA delivery past its scheduled date, or delivered with no proof of delivery on file	—	Management / MD, Sales, Accounts, Operations, Store / Delivery, Customer
Invoice overdueAn issued invoice past its due date and still owed	3 d	Management / MD, Sales, Accounts, Operations, Customer
Payment receivedA receipt cleared against an invoice	—	Management / MD, Accounts, Operations
Stock below minimumAvailable stock has fallen below the reorder threshold	—	Management / MD, Sales, Purchase, Operations, Store / Delivery
Supplier payment dueA supplier bill is due or already past its date	3 d	Management / MD, Accounts
Document expiryA licence, visa, insurance or permit approaching its renewal dateCannot be switched off	30 d	Management / MD, Sales, Purchase, Accounts, Operations, Store / Delivery, Admin / HR
Leave and attendanceAn approved absence starting, or a leave request waiting on a decision	1 d	Management / MD, Admin / HR

Quiet hours

When push and WhatsApp hold until morning

21:00 – 06:30Enabled

Compliance alerts ignore quiet hours. A licence that expired at midnight has still expired at 06:00, and holding that back to be polite would be the wrong kind of considerate.

Automation rules

What fires without anybody asking, and how often it actually fired

Visa renewal, 90 days outActive
Fires 90 days before, repeating every 30 days · EmailTo: HR and the document owner
0last 30 days
Licence renewal, 30 days outActive
Fires 30 days before, repeating every 7 days · Push and Email and WhatsAppTo: HR, the driver, and the depot manager
0last 30 days
Approval waiting on ManagementActive
Fires when it happens, repeating every 1 days · Push and EmailTo: Management and Operations
0last 30 days
Costing overdue with PurchaseActive
Fires when it happens, repeating every 2 days · Push and WhatsAppTo: The buyer and the salesperson who raised it
0last 30 days
Quotation about to lapseActive
Fires 7 days before, repeating every 3 days · Push and EmailTo: The quotation owner
0last 30 days
Supplier past their committed dateActive
Fires when it happens, repeating every 3 days · Push and EmailTo: Purchase and the order owner
0last 30 days
Shipment ETA slipped or held in customsActive
Fires 2 days before, repeating every 2 days · Push and EmailTo: Purchase, Operations and the customs broker
0last 30 days
Delivery outstanding or unsignedActive
Fires when it happens, repeating every 1 days · Push and WhatsAppTo: Store and the delivery coordinator
0last 30 days
Stock below minimumActive
Fires when it happens, repeating every 7 days · PushTo: Purchase and Store
0last 30 days
Overdue invoice chaseActive
Fires when it happens, repeating every 14 days · EmailTo: The customer's accounts contact
0last 30 days

Notifications

Which channel each kind of alert goes out on, and who receives it.

Channels

Where alerts are delivered

PushIn-app and browser notifications

Included, unmeteredDelivered in-app and to the browser

EmailSent to each recipient's work address

Included, unmeteredFrom info@switchlinkdubai.com

WhatsAppVia the WhatsApp Business API

Charged per message by WhatsAppFrom +971 4 287 4385

What goes where

Each event, its channels and the roles that receive it

Event	Notice	Goes to
Inquiry assignedA new inquiry has landed with a salesperson	—	Management / MD, Sales, Operations
Approval pendingA quotation below the margin floor, or a supplier PO above the delegated authority, waiting on a decision	—	Management / MD, Sales, Purchase, Accounts, Operations
Costing overdueAn inquiry has been with Purchase for longer than the agreed turnaround	—	Management / MD, Sales, Purchase, Operations
Customer PO receivedA purchase order has arrived and needs converting to a sales order	—	Management / MD, Sales, Operations
Quotation expiringA sent quotation approaching the end of its validity with no answer	7 d	Management / MD, Sales, Operations
Supplier lateA confirmed supplier PO past the date the supplier committed to	—	Management / MD, Purchase, Accounts, Operations, Store / Delivery
Shipment delayedAn ETA that has slipped past what was promised, or a consignment held in customs	2 d	Management / MD, Sales, Purchase, Operations, Store / Delivery
Delivery outstandingA delivery past its scheduled date, or delivered with no proof of delivery on file	—	Management / MD, Sales, Accounts, Operations, Store / Delivery, Customer
Invoice overdueAn issued invoice past its due date and still owed	3 d	Management / MD, Sales, Accounts, Operations, Customer
Payment receivedA receipt cleared against an invoice	—	Management / MD, Accounts, Operations
Stock below minimumAvailable stock has fallen below the reorder threshold	—	Management / MD, Sales, Purchase, Operations, Store / Delivery
Supplier payment dueA supplier bill is due or already past its date	3 d	Management / MD, Accounts
Document expiryA licence, visa, insurance or permit approaching its renewal dateCannot be switched off	30 d	Management / MD, Sales, Purchase, Accounts, Operations, Store / Delivery, Admin / HR
Leave and attendanceAn approved absence starting, or a leave request waiting on a decision	1 d	Management / MD, Admin / HR

Quiet hours

When push and WhatsApp hold until morning

21:00 – 06:30Enabled

Compliance alerts ignore quiet hours. A licence that expired at midnight has still expired at 06:00, and holding that back to be polite would be the wrong kind of considerate.

Automation rules

What fires without anybody asking, and how often it actually fired

Visa renewal, 90 days outActive
Fires 90 days before, repeating every 30 days · EmailTo: HR and the document owner
0last 30 days
Licence renewal, 30 days outActive
Fires 30 days before, repeating every 7 days · Push and Email and WhatsAppTo: HR, the driver, and the depot manager
0last 30 days
Approval waiting on ManagementActive
Fires when it happens, repeating every 1 days · Push and EmailTo: Management and Operations
0last 30 days
Costing overdue with PurchaseActive
Fires when it happens, repeating every 2 days · Push and WhatsAppTo: The buyer and the salesperson who raised it
0last 30 days
Quotation about to lapseActive
Fires 7 days before, repeating every 3 days · Push and EmailTo: The quotation owner
0last 30 days
Supplier past their committed dateActive
Fires when it happens, repeating every 3 days · Push and EmailTo: Purchase and the order owner
0last 30 days
Shipment ETA slipped or held in customsActive
Fires 2 days before, repeating every 2 days · Push and EmailTo: Purchase, Operations and the customs broker
0last 30 days
Delivery outstanding or unsignedActive
Fires when it happens, repeating every 1 days · Push and WhatsAppTo: Store and the delivery coordinator
0last 30 days
Stock below minimumActive
Fires when it happens, repeating every 7 days · PushTo: Purchase and Store
0last 30 days
Overdue invoice chaseActive
Fires when it happens, repeating every 14 days · EmailTo: The customer's accounts contact
0last 30 days

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